Restaurants are only as good as their service

I don’t know what it is, but I feel like “Service” is really fleeting as of late. I remember going to a restaurant and having GOOD service, you would actually talk about how good the service was. Now I feel you’re lucky if your server cares you’re there, let alone getting your order right! We have a couple places we go “regularly” because they do offer a good selection of Gluten Free options and they’re pretty good at making sure things are correct. The one we laugh that if we get a server more than twice they might actually stick around for more than a month. The other we laughed that we’ve never had a repeat server, but based on the last few visits there, it’s not shocking anymore!

My husband was telling his friend about our dinner out with his family from the other day. When I started laughing I had to explain that his breakdown of the issues was everything I outlined to write in this post as my red flags to know this meal was going to go downhill fast.

1^st – The server was so overly social and wanted to chat it up with us on everything but our meal. I wanted to tell him to stop hitting on my sister-in-law, that she is married but her husband was busy, that’s why he’s not there, stop chatting her up, and worry about our order. (The last time a server gluten'd me she was obsessed with my nail art and kept talking about my makeup. - Again totally distracted)

2^nd – The server stood at the far end of a longer table, by the kids (Ages 4 & 7) to take our orders. All the adults who were ordering food were at the other end, at least walk half way around the table to talk to us! So we had to shout our orders over our table; annoying and rude. 

3^rd – My husband didn’t order his food gluten free. Sounds dumb, but we get 75% better results if we order 2 gluten free meals, versus just one. Though it makes him that person I hate, He’ll order a regular beer, or eat the table bread, but order his meal gluten free. But he’ll tell the server “I’m ordering gluten free so she can try my meal too”. That they seem to understand, but honestly my food comes out correctly more often then.

4^th – He kept repeating the order back to us, cause it was confusing. When really he was too busy enamoring the fact that a 4 & 7 year old like shrimp. On the 4^th repetition of us telling him our order, he said he had it. He didn’t.

5^th – He got our drink order wrong, cause he couldn’t hear what I ordered from the other end of the table. You’d have thought that would have prompted him to come closer when asking for the food order. A minor detail, but it should have been our tell on how the rest of the meal would go downhill.

We don’t know if he didn’t put my food order in, or if he didn’t tell them gluten free, but everyone got their food, but me. Then he stared at me stupidly. When he finally had my food, when everyone else was pretty much done he started to ramble how “They first made it without gluten, then had to make it with gluten, and that they didn’t do it right, so they redid it.” Great you’re clueless!!

Our reservation was for 6:45, it was already 8:00 at this point, it had taken an hour to get food, the kids were getting cranky and we still had to run errands, so I ended up taking my food to go, and eating it the next day. He came over and offered to comp the meal, which was appreciated but not necessary, but the manger did not come over, no one else came to give us a legit explanation, just his rambling of not knowing why we were angry.

You may notice, I haven’t mentioned the name of the restaurant we dined at. Well that’s on purpose, cause the place we dined at is well known for their attentive, amazing gluten free options and support of the community. Again, only as good as the staff and the training they receive. We try to leave our small comfort zone and try new places, but then we deal with this, and this is from a place that touts how great they are for gluten free dining. So if a place that says they’re a great place to eat if you have food allergies, cannot train their staff how to handle allergies, how are we to trust any other place?