I don’t know what it is, but I feel like “Service” is really
fleeting as of late. I remember going to a restaurant and having GOOD service,
you would actually talk about how good the service was. Now I feel you’re lucky
if your server cares you’re there, let alone getting your order right! We have
a couple places we go “regularly” because they do offer a good selection of
Gluten Free options and they’re pretty good at making sure things are correct.
The one we laugh that if we get a server more than twice they might actually
stick around for more than a month. The other we laughed that we’ve never had a
repeat server, but based on the last few visits there, it’s not shocking anymore!
My husband was telling his friend about our dinner out with
his family from the other day. When I started laughing I had to explain that
his breakdown of the issues was everything I outlined to write in this post as
my red flags to know this meal was going to go downhill fast.
1st – The server was so overly social and wanted
to chat it up with us on everything but our meal. I wanted to tell him to stop
hitting on my sister-in-law, that she is married but her husband was busy,
that’s why he’s not there, stop chatting her up, and worry about our order. (The last time a server gluten'd me she was obsessed with my nail art and kept talking about my makeup. - Again totally distracted)
2nd – The server stood at the far end of a longer
table, by the kids (Ages 4 & 7) to take our orders. All the adults who were
ordering food were at the other end, at least walk half way around the table to
talk to us! So we had to shout our orders over our table; annoying and rude.
3rd – My husband didn’t order his food gluten
free. Sounds dumb, but we get 75% better results if we order 2 gluten free
meals, versus just one. Though it makes him that person I hate, He’ll order a
regular beer, or eat the table bread, but order his meal gluten free. But he’ll
tell the server “I’m ordering gluten free so she can try my meal too”. That
they seem to understand, but honestly my food comes out correctly more often then.
4th – He kept repeating the order back to us,
cause it was confusing. When really he was too busy enamoring the fact that a 4
& 7 year old like shrimp. On the 4th repetition of us telling
him our order, he said he had it. He didn’t.
5th – He got our drink order wrong, cause he
couldn’t hear what I ordered from the other end of the table. You’d have
thought that would have prompted him to come closer when asking for the food
order. A minor detail, but it should have been our tell on how the rest of the
meal would go downhill.
We don’t know if he didn’t put my food order in, or if he
didn’t tell them gluten free, but everyone got their food, but me. Then he
stared at me stupidly. When he finally had my food, when everyone else was
pretty much done he started to ramble how “They first made it without gluten,
then had to make it with gluten, and that they didn’t do it right, so they
redid it.” Great you’re clueless!!
Our reservation was for 6:45, it was already 8:00 at this
point, it had taken an hour to get food, the kids were getting cranky and we
still had to run errands, so I ended up taking my food to go, and eating it the
next day. He came over and offered to comp the meal, which was appreciated but
not necessary, but the manger did not come over, no one else came to give us a
legit explanation, just his rambling of not knowing why we were angry.
You may notice, I haven’t mentioned the name of the
restaurant we dined at. Well that’s on purpose, cause the place we dined at is
well known for their attentive, amazing gluten free options and support of the
community. Again, only as good as the staff and the training they receive. We
try to leave our small comfort zone and try new places, but then we deal with
this, and this is from a place that touts how great they are for gluten free
dining. So if a place that says they’re a great place to eat if you have food
allergies, cannot train their staff how to handle allergies, how are we to
trust any other place?